Return and Refund Policy
Exchanges & Returns
All items must be returned to us unused and in the original packaging with all Bridgetique tags and designer labels still attached. Returns that do not meet our policy will be sent back to you. (will not be credited)
Need A Different Size/Color?
In order to better serve you, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.
Your Item Has A Small Defect
If despite all of our quality assurance checks, there is still a slight defect with your product, please contact Customer Support at firstname.lastname@example.org.
Don’t forget to send a picture of the item and defect in question – this will help us solve your problem as efficiently as possible!
Merchandise must be returned within 15 days.
A prepaid return shipping label is provided at no charge should you need to return your merchandise. The prepaid return label is always included in your shipment. *excluding final sale items
Merchandise that arrives at Bridgetique after 15 days from the date of receipt, you will receive store credit. Any items received after 45 days from the date of receipt are not eligible for store credit.
Merchandise must not be worn, altered, or washed.
Merchandise must have all tags attached and be returned in original packaging.
Merchandise returned without the original security tag, or a damaged security tag may result in a delayed refund or may not qualify for a refund.
Footwear must include the original shoebox in its original condition, without postal labels. Shoebox fees are charged when footwear is returned in a damaged shoe box, or without the original shoebox.
Final Sale items may not be returned.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Returns take us 3-7 business days to process upon reaching our facility. Once your return is processed and your refund is issued to the original method of payment. You will receive a confirmation email. Refunds can take several business days to reflect on your credit card account. This will vary depending on your financial institution.
Questions? Contact Customer Support at email@example.com